Privacy Policy — ElementsPuzzleStudio

 Last Updated: December 2025

1. Introduction

ElementsPuzzleStudio (“we”, “our”, or “us”) develops and publishes the mobile game Elements Puzzle, a puzzle-platformer where players control elemental heroes (Ice, Stone, Fire, and Tree) and merge abilities to navigate floating blocks in the sky.

We respect your privacy and are committed to protecting your information. This Privacy Policy explains what data we collect, how it is used, and your rights when using our game on iOS devices.

By downloading or using the game, you agree to this Privacy Policy.

2. Information We Collect

2.1 Gameplay Data (Non-Personal Information)

We may collect anonymized gameplay data such as:

  • Level progression and completion
  • Character selection and element usage (Ice, Stone, Fire, Tree)
  • Jump accuracy and puzzle interactions
  • Time spent on levels
  • Attempts and failures
  • Score and achievements

This data helps us improve game balance and puzzle design.

2.2 Device & Technical Information

To ensure optimal performance, we may automatically collect:

  • Device model and hardware type
  • iOS version
  • App version
  • Crash logs and diagnostics
  • Anonymous identifiers (such as IDFV)

This information does not identify you personally.

2.3 Analytics Services

We may use analytics tools to better understand:

  • Player behavior and progression
  • Feature usage
  • Difficulty balancing
  • Performance across devices

All analytics data is anonymized.

2.4 Advertising (If Enabled)

Some versions of the game may include ads. Advertising partners may collect limited anonymized data to display relevant content.

We do not sell personal data to third parties.

Third-party services operate under their own privacy policies.

3. How We Use Information

We use collected data to:

  • Improve puzzle mechanics and level design
  • Balance gameplay difficulty
  • Fix bugs and crashes
  • Optimize performance
  • Analyze player engagement
  • Support optional advertising features

4. Children’s Privacy

Elements Puzzle is designed for general audiences.

We do not knowingly collect personal data from children under 13.
If such data is discovered, it will be deleted immediately.

5. Data Retention

We retain anonymized data only as long as necessary to:

  • Improve the game
  • Maintain service functionality
  • Comply with legal requirements

Third-party services follow their own retention policies.

6. Your Rights

Depending on your location, you may have rights to:

  • Request access to collected data
  • Request deletion of data
  • Opt out of certain analytics or ads

You may contact us to exercise these rights.

7. Security

We apply reasonable safeguards to protect data.
However, no digital system is completely secure.

8. Policy Updates

We may update this Privacy Policy periodically.
Updates will be reflected with a revised “Last Updated” date.

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Support Page — ElementsPuzzleStudio

  Welcome to ElementsPuzzleStudio Support Need help mastering the elements and reaching your goal? We’re here to assist with gameplay, technical issues, and feedback. 1. Common Issues & Solutions Game Not Launching If the game does not start: Restart your device Update to the latest iOS version Close background apps Reinstall the game Game Crashing or Freezing Try the following: Restart the game Ensure sufficient storage Update to the latest version Restart your device Performance Issues For smoother gameplay: Close unused apps Free up storage Use a supported device Reduce graphics settings if available 2. Frequently Asked Questions Is the game free to play? Yes, Elements Puzzle is free to download and play. Does the game collect personal data? No personal data is collected. Only anonymized gameplay and device information. Why did my progress reset? Progress may reset if the app is reinstalled or played on another device without cloud saving. How do I report a bug? Please email...
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