Support Page — ElementsPuzzleStudio

 

Welcome to ElementsPuzzleStudio Support

Need help mastering the elements and reaching your goal? We’re here to assist with gameplay, technical issues, and feedback.

1. Common Issues & Solutions

Game Not Launching

If the game does not start:

  1. Restart your device
  2. Update to the latest iOS version
  3. Close background apps
  4. Reinstall the game

Game Crashing or Freezing

Try the following:

  • Restart the game
  • Ensure sufficient storage
  • Update to the latest version
  • Restart your device

Performance Issues

For smoother gameplay:

  • Close unused apps
  • Free up storage
  • Use a supported device
  • Reduce graphics settings if available

2. Frequently Asked Questions

Is the game free to play?

Yes, Elements Puzzle is free to download and play.

Does the game collect personal data?

No personal data is collected. Only anonymized gameplay and device information.

Why did my progress reset?

Progress may reset if the app is reinstalled or played on another device without cloud saving.

How do I report a bug?

Please email us with:

  • Device model
  • iOS version
  • Description of the issue
  • Screenshots or recordings (if possible)

3. Contact Support

For assistance:

📧 Email: support@elementspuzzlestudio.com
🌐 Website: https://elementspuzzlestudio.com
⏱ Response Time: 24–48 hours

4. Feedback & Suggestions

We welcome ideas for:

  • New elemental heroes
  • Puzzle mechanics
  • Level designs
  • Enemy behaviors

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Privacy Policy — ElementsPuzzleStudio

  Last Updated: December 2025 1. Introduction ElementsPuzzleStudio (“we”, “our”, or “us”) develops and publishes the mobile game Elements Puzzle , a puzzle-platformer where players control elemental heroes (Ice, Stone, Fire, and Tree) and merge abilities to navigate floating blocks in the sky. We respect your privacy and are committed to protecting your information. This Privacy Policy explains what data we collect, how it is used, and your rights when using our game on iOS devices. By downloading or using the game, you agree to this Privacy Policy. 2. Information We Collect 2.1 Gameplay Data (Non-Personal Information) We may collect anonymized gameplay data such as: Level progression and completion Character selection and element usage (Ice, Stone, Fire, Tree) Jump accuracy and puzzle interactions Time spent on levels Attempts and failures Score and achievements This data helps us improve game balance and puzzle design. 2.2 Device & Technical Informat...
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